Frequently Asked Questions

  1. What should I bring for the first visit?
    • A list of your current medications, drug allergies, and medical history.
    • Any dental appliance(s) you have, whether you are currently wearing them or not.
    • Your x-ray from your previous dentist(s), if they were not sent previously.
    • Your dental insurance card and benefits booklet if applicable.
    • Please arrive 15 minutes early for your first visit.

  2. Do you accept dental insurance?
    • Yes, we do. We also provide a convenient way of claim processing that can submit your claim electronically. It shortens refund process period. That means you can receive reimbursement as soon as possible.

  3. How much do you charge for a dental cleaning?
    • It is dependent upon the health of your gums, and the condition of your teeth, and also how long it has been since your last cleaning.

  4. Why do I need to take an x-ray?
    • The X-ray enables the dentist to diagnose and design a proper treatment plan. Our dental office uses low radiation digital x-ray which can decrease 90% radiation compared to normal x-ray.

  5. What do I need to know about my dental insurance?
    • The name of the person in your company who is in charge of employee benefits.

    • Name of insurance carrier & phone number
      (Information patients will be asked to given when calling their insurance company:
      • Name of the subscriber
      • Employee's date of birth
      • SIN card number
      • Employer
      • Policy number
      • Division number
      • Certificate number...etc)

    • What is the annual maximum allowed per patient?

    • What is the benefit year of the policy? Example: From January 1st to December 31st

    • Is there an annual deductible? If yes, how much?

    • Dental Benefits are paid on which year's Ontario Dental Association fee schedule? Example: 2009 or 2010

    • How many unites of scaling and/ or root planning are covered per year?

    • How many recall appointments are allowed annually?

    • What percentage of coverage is allowed for the following:
      - Diagnostic service
      - Preventative services
      - Restorative services
      - Endodontic services
      - Periodontal services
      - Major Treatment, example: crowns, bridges or dentures

    • What is the annual maximum for major treatments

    • Any orthodontic coverage? Any age limit?

  6. Is there anything I need to know before I take surgery? View our Presurgical Instructions

  7. What can I do after I take surgery? View our Post-Operative Care Instructions